2022 Hyundai Santa Cruz Lease near Alexandria, VA

“ Great experience with staff 👍🏾 ”

“ Soko Massquoi was an awesome advisor. Up front, efficient, and able to explain my circumstances. Will definitely be coming back here! ”

“ Itai was a wonderful sales person. He was knowledgeable, patient and honest. I did not feel pressured in anyway. And I felt heard and respected. I would definitely come back and look for Itai to buy my next car. Mike and Greg, in finance were so explanatory and kind. Bianca, in titling, was a pleasure to work with as well. ”

“ My overall experience was a great one, Russell was great at communicating threw the whole process! Got me in my 2026 Santa Fe, and I've been in love ever since!! ”

“ I enjoy coming there because they have outstanding service. ”

“ Sean Talton is a professional thoughtful and honest serviceman that represents your company well ”

“ Very courteous and professional staff ”

“ Dealer Rep Romelle made my shopping experience very easy and enjoyable. Need a new car, stop in to see him. ”

“ This place has the best customer service I have experienced @ a dealership. Special thanks to Will in the service department he truly made my day. The service time was quick & I will definitely be back again for any of my vehicles needed maintenance or repairs. ”

“ Salesperson very thrall ”

“ Soko was an outstanding to work with. He gave realistic expectations which was conducive to expectation management of services being provided. He maintained constant communication so I knew what was happening. The maintenance video also allowed me to see the work being done and any issues with the overall maintenance of my car. Thanks Soko and the maintenance team. ”

“ (Translated by Google) Itai helped me, and I must say he's a very patient advisor. I'm very demanding and always looking for ways to save money. He and his manager found a solution, and I got a payment plan that suited my needs. They answered many of my questions since it's my first new car, and the approval process was very quick. I felt comfortable at the dealership. I was just hoping my car would have a bow or ribbon for the photo—it could use a little more attention to detail. Overall, 9.5/10. They no longer offer free oil changes; they stopped doing that 🥹🥲 All the service was in Spanish, 10/10. (Original) Me atendio Itai , debo decir que es un asesor con mucha paciencia, soy muy exigente y siempre busco alternativas de ahorro de dinero. Él en conjunto de su manager, le dieron solución, obtuve una cuota que se adecuaba a mis necesidades, resolvieron muchas dudas ya que es mi primer auto nuevo, la aprobación fue muy rápida, me sentí cómoda en el establecimiento. Solo esperaba tener mi auto con un moño o lazo para la foto, -1 le falta más calidez. En general 9.5 /10 Ya no hacen cambio de aceite gratis lo quitaron 🥹🥲 Toda la atención en español 10/10 ”

“ I’ve purchased all my vehicles from them. No problems. Anytime I come my service is always good. I have two service techs that I deal with to handle my vehicle. I can’t afford a new one now. Those payments are almost rent or house note. ”

“ Sean get job done in reasonable time ”

“ Worked with Russel who was awesome. All the support staff was pretty great too. No complaints. We’re fair on the price. No complaints and would recommend. ”

“ Fantastic customer service from start to finish at Pohanka Hyundai. Thank you, Charles Bivins and Zahiyan Bryant, for everything. We love our brand new Hyundai SUV. ”

“ Yes, The service and receptionist so kind, helpfully. I will take my car to the dealer next time service need. Thanks ”

“ Very professional. Explain everything in detail. Also assisted with warranty parts. Repair was easy and smooth. Communication was great also. ”

“ great deal and great experience! I shopped around to multiple dealers and this dealer was by far the best. they were the most responsive and price competitive. i actually made the entire deal through texting the sales manager. ”

“ Hi Pohanka Hyundai service team. WOW! You guys really helped some weary and worried travelers. We were traveling January 28 from Maryland to South Carolina. On I-95 South just outside of Fredericksburg our Sonata broke down. We called for a tow and asked them to take us to the nearest Hyundai dealership. So we show up at Pohanka. The service writer Steve, mechanic Justin, and service manager Fred were terrific. They got our car right in for diagnosis. They explained the situation to us and it turns out the engine and battery were shot. Fred arranged a ride for us to Enterprise to get a rental so we could continue on to SC. Thank you service team for kindly helping us through a stressful situation. Lou ”

“ Russell was excellent at getting something done for me under an hour when I was working with another dealership he is awesome and highly recommended I promise even the experience with purchasing he will make your day!!! Promise you that and shout out to Mr.Pohanka as well thank you guys ”

“ Russell is awesome...if i am in need of another vehicle I will definately work with him again. ”

“ I enjoyed treats and great hot beverages and water and relaxed in a wonderful massage chair while waiting for my repairs. the staff was courteous and knowledgeable. (1/31/26) ”

“ Soku was my service representative. He immediately greeted me with a smile at the service counter and checked in my car. I would advise to get there early to minimize the wait time. I got my oil changed, tire rotation, brakes and fluids topped. I enjoyed my time there it was very relaxing. ”

“ Good sales personnel. Easy transaction. Nothing extra, you get what you pay for. Open late and lots of vehicle options. ”

“ The auto repair service we received from Pohanka Hyundai solved our issues at a reasonable price. Their responsiveness and speed to complete the service was much much better than another Maryland Hyundai dealer we tried for a different issue a year ago. Their video providing a diagnosis of the issues and the other tech features made the repair experience easier. The person we worked with named Will Bishop made every effort to help which made it easier to excuse some of the glitches during the repair process. He even came in on his off day to complete the work. ”

“ My best experience so far. Staff is courteous and professional. One time I received a full video of my vehicle being serviced while I waited. That video answered all the questions I had and set the expectation for my next visit. ”

“ The Service Department is very respectful and polite. My service provider Soko always treats me with respect and does his best to try to accommodate me. Would love for them to work on the wait times for services. ”

“ The ONLY reason they even got 1 star is because they did get my car in quickly. During a roadtrip with my family to attend a family function, my car unfortunately broke down. We were about 10 minutes away from this stealership, so I waited until morning and arrived there first thing. We were approached by Soko, who at first was very polite and accommodating. I explained what was wrong with my car, and that we were in route to a family function. He went inside and came out and then took my car right into the shop. So far, so good. Or so I thought. After approximately 45 minutes for the tech to diagnose a very obvious problem, Soko advised me that my tensioner pulley had come loose from the engine, along with "multiple other items". To which after a few minutes more of discussion, nothing else was wrong. He said it would be 4 days to get the part in, ok nothing anyone can do about that. He then proceeded to tell me that the issue wasn't covered under warranty as per his "manager". After some back and forth about why, I was informed that it was "installed incorrectly" and it was a "craftsmanship issue". He told me that I would have to pay for the repair, to which I obviously had an issue. If it wasn't installed correctly by the factory would they have said that same thing? It was an OEM part installed at an OEM dealership by an OEM technician. I also explained that the same exact part was just replaced by another Hyundai dealership less that 1 month prior. Still didn't care. Still blamed the prior dealership. The literature for Hyundai's warranty states "components AND/OR WORKMANSHIP" will be covered. They still didn't care. I reached out to the dealer who fixed it prior, who confirmed it should be put through warranty. They still didn't care. He reached out to his Hyundai corporate rep who confirmed they should put it through warranty. They didn't care. They tried to reach out to the service "manager" Miguel who's the most arrogant, napoleonic, rude, and disrespectful person ever. He didn't answer or return ANY calls, not even from Hyundai corporate. He was adamant that it wasn't a warranty issue and wanted to get paid. He thought he was going to shakedown someone from out of town and was in a bind. He got the wrong one. Not everyone is an idiot, I certainly am not. I had to rent a car at my expense because they refused a loaner. I was late and missed half of my family function. And a week later, they STILL refused to fix my car until they were paid by someone. REFUSED to abide by Hyundai policy. Ignored their own corporate reps. And told me they wouldn't fix my car because I was a little rude to him after a weeks worth of lies and bullcrap. So I had to have my car towed all the way home, again, at my expense. All because they are a bunch of either idiots or scam artists. And I also wouldn't be surprised if they contributed to the problem with my car just to try and get over on me. Well I'll see you guys in court. Because this is FAR from over. It's disgusting how you treat people, especially ones from out of town and in a bind. Shameful. ”

“ I once looked at a used car, but before I decided to buy it, they immediately applied for a car loan for me, which seriously affected my credit score. When the manager heard that I wanted to think about it some more, his attitude became very bad. Another black employee was even more ridiculous; because I ate one of their ice creams but didn't buy their car, he said I had to pay two dollars. In short, I think this store is terrible and has such a small-minded attitude! ”

“ I had an oil change reservation. I was told to wait 2.5 hours and its first come first serve. If first come first serve, why do you want me to do reservations?? Whats point of having reservation? Never ever recommended. Stay away from this company. ”

“ Prior to bringing my car in for a diagnostic, I was informed that a diagnostic can take up to 5 days. I dropped my car off the morning of Saturday, January 17th. On Friday, January 23, I reached out by text to check on the status, and did not get a response. I called later the same evening before closing for an update: My service advisor Soko, told me that a technician had been assigned, but had not begun to look at my car. I called back on 1/26 and no one answered. I called back on 1/27, and was once again told that a technician was assigned. At this point, 5 days have come and gone without my car being looked at, and without anyone from the service department reaching out to communicate that they would need to keep my car longer than anticipated. I expressed my frustration with to Soko, and explained that I had borrowed my mother’s car for a finite amount of time and that someone from the service department should, at the very least, communicate if they are not able to meet the timeframe THEY SET for an engine diagnostic so that their customer can make alternative arrangements, if necessary. Soko apologized for the inconvenience and ensured me that he would keep me updated. He told me that, at the latest, he would give me a call on Wednesday, January 28th. Needless to say, I found out Soko was merely offering lip-service as the call never came. I called back on Thursday, January 29 to, once again ask for a status update. I was finally informed the technician had begun the diagnostic and was going through a list of tests to see what the issue was with my car. On Tuesday, February 3, after not receiving an update for another several days, I called again. At this point, I was ensured the the technician was completing the final test, and that I would be informed no later than the following day what the final outcome was. I did not receive an answer to what was wrong with my car until 9:28pm on Wednesday, February 4th. I approved the repairs on Thursday, and Friday, February 6th, 20 days after dropping my car off, I was finally able to pick it up. The lack of service was absolutely shameful. If you are not able to start a service on a day the customer brings in their car, advice them to make an appointment and HONOR what you say you’re going to do. ”